McCracken’s Pharmacy • Waynesburg, Pennsylvania

As a mainstay in Waynesburg, Pennsylvania for over four decades, McCracken’s Pharmacy has been a faithful servant to a community that has consistently looked to them for quality prescription service and dependable therapeutic advice. McCracken’s long-term success has been built on old-fashioned personalized service and a home-like atmosphere in which their customers have placed their trust in the hands of the McCracken’s staff.

Goals:

“First and foremost, I needed to bring order to our dispensing process. I felt I had fairly good control over the process when I was here; however, when I wasn’t here, I didn’t feel it was as organized and that concerned me. I needed a system that could help to control the chaos and to manage the process when I wasn’t here,” says Jeff McCracken, owner of McCracken Pharmacy.

“I wanted a system that did more than just count pills. PharmASSIST ensures that every prescription in our store goes through a complete quality protocol that includes Rx imaging, bar code scanning, and Rx verification. The Rx Imaging feature was one of the keys to my decision.”

Rx Volume:

McCracken’s Pharmacy dispenses an average of 2200 prescriptions a week.

Solution:

McCracken implemented a PharmASSIST Symphony+ System comprised of 3 cabinets, 150 dispensers, and 5 workstations. The PharmASSIST system is fully integrated with their QS/1 pharmacy management system, ensuring real-time prescription order flow for all Rx fulfillment tasks.

Benefits:

Since installing the PharmASSIST technology and redefining their workflow, McCracken’s has dramatically improved their efficiency, eliminated dispensing errors, and reaped the benefits of a happier and less stressed staff.

“The system’s simultaneous counting makes a huge difference, especially in the mornings when you first come in and the system literally counts 15 to 20 different prescriptions at the same time,” says McCracken. “When I began looking for a system, I certainly wanted a device that would automatically count my pills, but I really didn’t think the system’s automatic counting would speed up our dispensing time. After experiencing PharmASSIST’s ability to count ahead and to count simultaneously, I realized that it definitely makes a difference and is a great timesaver. That’s been a nice added benefit of PharmASSIST.”