The latest puck-based, high volume technology for
Central Fill and Mail Order sites

Our Custom/Puck-based system is a highly efficient, next-generation design for mail order/closed-door pharmacies that operate legacy puck-based systems and simply want to upgrade their dispensing capacity and throughput. The design seamlessly accommodates your existing puck transport system while also employing the most technologically advanced pharmacy automation in the industry today.

Custom/Puck-based Guide
Prescription Volume Range
1,000–60,000 Rxs/8-hour Shift

Typical Pharmacy Types

  • Veteran’s Administration Consolidated Mail Order Pharmacy (VA CMOP)
  • Mail order/closed-door pharmacy

Redefining Puck-based Central Fill

Robotic Dispensing

Our PharmASSIST ROBOTx HLR-140 PB is a linear robot that includes 140 dispensers and a puck input queue. The robot supports the use of both 120cc and 240cc bottles. The robot’s input queue can hold 10 or more pucks, and can be extended if space permits. Each ROBOTx HLR-140 PB fills up to 240 Rxs/hour.

Continuous Operation

You can replenish dispensers while the ROBOTx HLR-140 PB continues filling prescriptions, helping increase efficiency and throughput, and enabling continuous operation. Additionally, the robot has a built-in override capability, which allows for manual intervention and continued fulfillment of prescriptions, if necessary. In this mode, the robotic gantry is disabled and operators can retrieve prescriptions from dispensers just as when using our cabinet-based counting technology.


The puck conveying system employs RFID technology and routes prescriptions placed in pucks to and from the robotic dispensing system and to all workstations. The pucks’ RFID tags communicate with Symphony to facilitate real-time Rx tracking for all prescriptions.

Symphony Workflow
PharmASSIST Symphony for High Volume serves as the operations control center for your system. Symphony tracks virtually every event in the system, and includes a customer-specific dashboard that provides real-time status and full visibility into your site’s daily activity. Symphony’s information management and reporting tools help you tightly manage and optimize the performance of your system and staff on an ongoing basis. Depending on your requirements, you can configure your system to include any number of Symphony workstations for manual filling and Rx verification.

Puck-based designs are customized to your operations, prescription volume, and physical space requirements. We employ our sophisticated process simulation to design and prove out the workflow, layout, and projected scale prior to system build. Our seasoned team also works with you on all other requested add-ons and will simulate, test, and present the impact of additional technologies, workstations, and so on prior to installation.

Pure Quality

Safety Protocols

PharmASSIST dispensing delivers unmatched counting accuracy, prevents unauthorized access, eliminates cross contamination, and prevents dispensing of expired medications. The PharmASSIST dispenser’s bar code-driven quality protocols for initial assignment, replenishment, and return-to-stock ensure complete accuracy and safety.

The Core Dispenser

The PharmASSIST dispenser is a wholly independent smart device that stores, counts, and dispenses virtually all tablet/capsule medications, all simultaneously. The dispenser self calibrates the counting of virtually all newly added medications, enabling your staff to add new medications to dispensers immediately and spend more time focused on your patients.

Pharmacy Intelligence

Want real answers before you invest? Our Pharmacy Intelligence assesses your operational risks, optimizes your system design and processes, and accurately forecasts your results. You don’t incur the costs of implementing and then changing a live production system, which saves you invaluable time and resources and gives you complete confidence in your system design, growth path, and automation decisions.

System Views