The desktop & systems support engineer builds, configures, and maintains laptops, PCs, servers, and other assets in a multi-site Windows environment.

  • Teaches and provides assistance to computer users.
  • Creates and maintains documentation for new and existing processes and configurations.
  • Effectively troubleshoots problems reported by users, and follows up to ensure each issue has been resolved.
  • Works with vendor support contacts to resolve technical problems.
  • Optimizes performance and security of assets.
  • Interacts with numerous computer platforms in a multi-layered client server environment. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, and telephone system conferencing.
  • Works with procurement staff to purchase hardware and software.

Knowledge, Skills, and Abilities:

  • Strong research and communication skills.
  • Effectively analyze, research, and solve problems.
  • Manage multiple changing priorities.
  • Gather data, and create, compose, and edit written materials and reports.
  • Develop and maintain recordkeeping systems and procedures.

Supervisory Responsibilities:

The desktop & systems support engineer does not have any supervisory responsibilities.

Qualification Standards:

  • A.S. in Computer Science and 1+ years experience in a Windows Server 2008-2016 Active Directory LAN/WAN environment.
  • A+, Network+, Microsoft certifications.
  • Equivalent combinations of education and experience will be considered.

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