Kentucky-based mail order pharmacy cites new performance metrics for 2019
HealthWarehouse.com, based in Florence, Kentucky, recently reported new performance metrics using their PharmASSIST® high-volume Quick Start prescription fulfillment system from Innovation.
“Through 2019 we’ve continued to reap the benefits of a fully automated and scalable technology with cost-to-fill reductions improving from 10% last year to 16% this year. By reducing FTE needs in production, we’ve been able to reallocate our team members to patient services in the form of HeWa Plus,” said Joseph Peters, president & CEO, HealthWarehouse.com.
HeWa Plus is HealthWarehouse.com’s patient concierge service, which focuses on assisting patients with the many pain points in traditional pharmacy.
“We spend more time helping our patients manage their prescriptions, physician communications, and prescription acquisition. That means more human interaction with licensed members of our pharmacy team personally helping patients save time and money,” said Peters. “The result is a 67% reduction in total processing time. Our patients are not only receiving high touch, compassionate service, but they’re also receiving the fastest fulfillment in company history.”
Innovation’s PharmASSIST RDS robotic dispensing technology, fully outfitted with Model 4 dispensers, highlights HealthWarehouse.com’s custom Quick Start system. The dispensers all count simultaneously and self-calibrate the dispensing of new medications. PharmASSIST Symphony® for High Volume drives the entire high-volume workflow and production from order intake, filling, digital imaging and verification, packaging, and shipping.
HealthWarehouse.com, Inc. is a trusted VIPPS accredited online pharmacy based in Florence, Kentucky. With a mission to provide affordable healthcare to every American by focusing on technology that is revolutionizing prescription delivery, HealthWarehouse.com has become the largest VIPPS accredited online pharmacy in the United States. HealthWarehouse.com is licensed in all 50 states and only sells drugs that are FDAapproved and legal for sale in the United States. For more information, visit www.healthwarehouse.com.
Innovation is the leading provider of Pharmacy Intelligence™ and high-volume pharmacy automation to the retail, hospital, government, and mail order pharmacy markets. Our PharmASSIST family of pharmacy automation and process optimization solutions enable all types of pharmacies to increase operational efficiency, enhance patient safety, and provide a higher quality of patient care. For more information, visit www.innovat.com.