Kentucky-based mail order pharmacy cites measurable gains in Rx production,
patient-related services, and financial status
Approximately six months after replacing prior automation with Innovation’s PharmASSIST® high-volume Quick Start prescription fulfillment system, HealthWarehouse.com is touting dramatic improvements in operational efficiency. Healthwarehouse.com, based in Florence, Kentucky, purchased their PharmASSIST High Volume Solution in the fall of 2017.
“We’ve reinvented our prescription production by moving to a fully automated and scalable set of advanced technologies that has enabled us to add volume and increase our overall throughput without adding staff,” said Joseph Peters, president & CEO, HealthWarehouse.com. “By eliminating high-touch manual processes, our filling accuracy rates are the highest we’ve ever experienced and we’ve reduced our cost to fill prescriptions by over 10%, enabling us to continually increase our EBITDA.”
Innovation’s PharmASSIST RDS robotic dispensing technology, fully outfitted with Model 4 dispensers, highlights HealthWarehouse.com’s custom Quick Start system. The dispensers all count simultaneously and self-calibrate the dispensing of new medications. PharmASSIST Symphony® for High Volume drives the entire high-volume workflow and production from order intake through filling, packaging, and shipping.
“As important as our improved production, we’ve paid special attention to our customer service and patient services. We’ve reallocated various resources from our production environment to address more patient-centered tasks including counseling, acquisition and retention, and adherence. And, we’re doing all of this while reducing our operational hours from a 12-hour to a 9-hour day,” said Peters.
“Healthwarehouse.com is a true success story. They have a vision and are committed to achieving it. We’re pleased to be their strategic business partner and help them move forward with realizing their goals,“ said Steve Donohue, divisional vice president of sales, chain & high volume, Innovation.
HealthWarehouse.com, Inc. is a trusted VIPPS accredited online pharmacy based in Florence, Kentucky. With a mission to provide affordable healthcare to every American by focusing on technology that is revolutionizing prescription delivery, HealthWarehouse.com has become the largest VIPPS accredited online pharmacy in the United States. HealthWarehouse.com is licensed in all 50 states and only sells drugs that are FDAapproved and legal for sale in the United States. For more information, visit www.healthwarehouse.com.
Innovation is the leading provider of Pharmacy Intelligence™ and high-volume pharmacy automation to the retail, hospital, government, and mail order pharmacy markets. Our PharmASSIST family of pharmacy automation and process optimization solutions enable all types of pharmacies to increase operational efficiency, enhance patient safety, and provide a higher quality of patient care. For more information, visit www.innovat.com.