According to the just released J.D. Power 2018 US Pharmacy Study, the pharmacy industry continues to provide superior levels of customer satisfaction in the brick-and-mortar and mail-order segments. Key factors that are driving customer satisfaction are health-and-wellness services available in brick-and-mortar pharmacies and the timeliness of delivery for mail order pharmacies.
Here at Innovation, we’re extremely pleased to see these results. We believe our full range of pharmacy automation solutions and professional services are helping the industry achieve their goals of providing attentive patient-facing care through health-and-wellness services, and having timely mail order delivery. Our PharmASSIST High Volume Solutions for the retail chain’s central fill and mail order initiatives are proving that centralization of prescription fulfillment works by pulling thousands of prescriptions out of in-store pharmacies and freeing up pharmacy staff to deliver these services. As importantly, centralization greatly reduces prescription processing costs, medication inventory costs, and overall technology maintenance costs, which enables the chains to reallocate resources for patient care.
For more details on the J.D. Power 2018 U.S. Pharmacy Study, click the following links: