PharmASSIST Symphony for High Volume serves as the adaptive brain of your high-volume pharmacy, constantly adjusting to the alterations in workflow caused by changes in your prescription demand. Leveraging its rich sources of data, PharmASSIST Symphony for High Volume continually optimizes your entire prescription production process and maintains high levels of throughput.
PharmASSIST Symphony for High Volume
Innovation High Volume Solutions – The Life of a Prescription in a High Volume Pharmacy
PharmASSIST High Volumes Solutions – An Overview
The Brains of Your Central Fill/Mail Order Operation
Intelligent Demand Management
Setting the tempo for your central fill or mail order pharmacy’s performance depends on dynamic prioritization and workload balancing. Symphony does this right from the start by managing all incoming demand in real-time, and prioritizing orders to guarantee they are processed on time. The system balances and rebalances the entire workload throughout your site for each operational shift. This ensures a smooth running flow of work in any given area of your fulfillment. Symphony also manages the size of orders and sets fill by date/times based on delivery date/times and the in-process work.
Dashboards & Transparency
Symphony tracks virtually every event in the system (operator, application, and equipment-related), and provides customer-specific dashboards that display real-time status throughout your environment. Symphony also manages all interfaces with 3rd party platforms (e.g., pharmacy management, e-commerce, inventory management, specialty care, queuing, shipping, etc.) enabling smooth data flow. In summary, you’ll have full transparency into your site’s daily activity, helping you tightly manage and optimize the performance of your high-volume system and staff.
Efficiency & Throughput
Automation & Conveying
As the hub of your high-volume operation, Symphony seamlessly integrates with and orchestrates all pharmacy automation and conveying technology. You can incorporate a wide range of robotic dispensing, counting technologies, unit-of-use devices, compliance packaging, and collation systems to address your prescription volume and throughput requirements.
Symphony also works in tandem with intelligent, rules-based conveying, enabling efficient and orderly transport and traffic management to your automation, Symphony workstations, packaging, and shipping. RFID tags communicate with Symphony to facilitate real-time Rx tracking for all prescriptions.
Filling & Verification
Symphony intelligently drives throughput with whatever combination of pharmacy automation, unit-of-use devices, compliance packaging, and manual filling workstations comprise your high-volume site. The system manages order priorities and workloads to all filling areas.
For manual filling (for specialty, OTC, unit-of-use, etc.), Symphony guides your staff through all necessary steps, whether it’s identifying stock locations for medication retrieval, or using other technologies to augment filling. Depending on your workflow, Symphony also directs batch filling (i.e., the filling of many Rxs for the same medication), which significantly increases your output rate by reducing the individual cycle time of each order.
For verification, Symphony provides both PV1 and PV2 options with full digital verification using both medication imagery and images of filled vial/bottle contents. With the remote PV2 option, you can centralize much or all of your verification and greatly reduce pharmacists on site.
Collation, Packaging, & Shipping
Symphony handles all prescription collation, sortation, patient paperwork, packaging, shipping, and courier/delivery management. The system seamlessly integrates with our PharmASSIST RxCollect robotic collation and PharmASSIST Light-Way storage and retrieval technologies to streamline collation and ready orders for packaging.
For sortation, paperwork generation, and packaging, Symphony applies rules-based processing with various 3rd party automated and semi-automated devices.
For shipping, Symphony integrates with shipping systems, managing individual delivery schedules and back calculating priorities in real-time based on various key criteria (e.g., patient’s promised time, delivery schedule to the destination, etc.). This ensures that all Rxs, received either prior to the start of the shift or during shift operation, all make it to their destination prior to the patient’s promised date/time.
Symphony is designed from the ground up with robust data mining capabilities, and continuously collects all processing data and delivers actionable information for key management reporting and Pharmacy Intelligence initiatives. Your data enables you to continually analyze overall system, individual processes, and all operator performance so you can gain valuable insight and take immediate action to optimize your high-volume site’s performance.