New River Family Health • Scarbro, West Virginia

New River Health Association (NRHA) is a non-profit, community-owned health care organization started by Fayette County citizens in 1978 to provide family health care services for the surrounding community. The NRHA’s board of directors and advisory committees consist of community members who use the association’s services. The NRHA serves thousands of families across the West Virginia counties of Fayette, Boone, Nicholas, and Raleigh.


After performing an extensive search of automated dispensing systems, the health center selected Innovation’s PharmASSIST technology to address its main goals of maximizing patient safety, improving customer service, and decreasing patient wait times.

“We had grown well beyond our current capabilities and we projected that our prescription volumes would continue to rise,” says Scott Brown, pharmacy director at New River Family Health.

“We needed pharmacy automation technology that could carry us through this growth period and beyond. Our PharmASSIST system has had a huge impact on upgrading the quality of our dispensing process and on improving all aspects of our customer service.”

Rx Volume:

New River Family Health fills on average 370 Rxs per day.


New River Family Health employs a PharmASSIST Symphony+ System comprised of 2 PharmASSIST cabinets, 100 dispensers, and 5 workstations. The system is integrated with the health center’s CRX pharmacy management system, ensuring real-time prescription order flow for all Rx fulfillment tasks.


“Since we’ve had this system our filling accuracy is as close to 100% as you can get and our patient wait times have dropped from as much as 3 hours to an average of 20 minutes,” says Brown. “I also can’t say enough about Innovation’s customer service. I’m more than pleased with their sense of urgency and their commitment to get things right during our system implementation.”